Refund policy

Regular website purchases

• Returns requested within 14 days of delivery
• Jewelry must be unused, unworn, and in original condition/packaging
• Customer pays return shipping unless the item arrived damaged or you sent the wrong item
• Refund issued after the returned item is inspected
• Original shipping charges are non-refundable

Not eligible for return

• Worn or damaged jewelry
• Items returned without original packaging
• Personalized/customized or engraved pieces
• Earrings, if you want them to be final sale for hygiene reasons
• Clearance/final-sale items

Damaged/incorrect orders

• Customer contacts Luvelle within 48 hours of delivery
• Include photos of the item and packaging
• You replace it or provide an appropriate refund if the problem is confirmed